Refund policy

RETURN AND REFUND POLICY

RETURN POLICY

We have a 7 day return policy which means that you will have 7 days after receiving the product to return it.

In order to be eligible for a return, the item must be in the same condition that it was received; it should be unwashed or unused with tags and original packaging. You will also be required to have the receipt or proof of the purchase.

To initiate a return, contact us at community@mqaaar.com with your order number and reason for return. We will provide return instructions based on your location. Return shipping costs are the responsibility of the customer.

Certain items are marked as final sale and are not eligible for return. This will be clearly indicated on the product page before purchase.

Unfortunately, we cannot accept returns on sale items or items purchased with discount codes or gift cards.

REFUNDS

We will notify you once we have received and inspected the returned item to let you know if the refund has been approved or not. Please allow 3 to 5 business days for inspection once we receive the item. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at community@mqaaar.com.

If a returned item is found ineligible for a refund, you will be notified and the item will be returned to you at your expense.

DAMAGES AND ISSUES

Upon receiving your order, please inspect it immediately. If you receive a damaged or incorrect item, you must report it within 48 hours of delivery by contacting community@mqaaar.com with photographic evidence. Claims submitted after this window will not be accepted.